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FAQ

What are your store hours?

FR Festival Supermall Alabang

10:00 A.M – 09:00 P.M

FR Nuciti Central, Batangas City
09:00 A.M – 08:00 P.M

FR Ayala Malls Solenad 3 Nuvali

11:00 A.M – 09:00 P.M (Mon-Fri)
10:00 A.M – 09:00 P.M (Weekends)

FR Lim ket kai Mall CDO

09:00 A.M – 07:00 P.M (Mon-Thu)
10:00 A.M – 09:00 P.M (Fri & Weekends)

FR Anabu Cavite
09:00 A.M – 08:00 P.M

FR Ayala Malls Manila Bay Parañaque

10:00 A.M – 9:00 P.M (Mon-Thu)
10:00 A.M – 10:00 P.M (Fri & Weekends)

FR Ayala Fairview Terraces Fairview, Quezon City

10:00 A.M – 09:00 P.M (Mon-Thu)
10:00 A.M – 10:00 P.M (Fri & Weekends)

FR Shangri La Plaza EDSA
10:00 A.M – 09:00 P.M

FR Ayala Malls Cloverleaf Balintawak, Quezon City

10:00 A.M – 09:00 P.M (Mon-Thu)
10:00 A.M – 10:00 P.M (Fri & Weekends)

FR Ayala Malls Feliz Pasig
10:00 A.M – 09:00 P.M (Mon-Thu)
10:00 A.M – 10:00 P.M (Fri & Weekends)

FR Ayala Malls Circuit Sta. Ana, Makati

10:00 A.M – 09:00 P.M (Mon-Thu)
10:00 A.M – 10:00 P.M (Fri & Weekends)

FR Quezon Ave. Banawe

09:00 A.M – 08:00 P.M

FR Ayala Malls Centrio CDO

10:00 A.M – 09:00 P.M

FR Ayala Malls Abreeza Davao
10:00 A.M – 09:00 P.M

FR Festive Walk Iloilo

10:00 A.M – 09:00 P.M

FR Ayala Malls Capitol Central Bacolod

10:00 A.M – 09:00 P.M (Sun-Thu)
10:00 A.M – 10:00 P.M (Fri-Sat)

FR Ayala Center Cebu

10:00 A.M – 08:00 P.M (Sun-Thu)
10:00 A.M – 10:00 P.M (Fri-Sat)

FR Balintawak

09:00 A.M – 08:00 P.M

FR Central Bloc Ayala Malls Cebu
10:00 A.M – 09:00 P.M (Sun-Thu)
10:00 A.M – 10:00 P.M (Fri-Sat)

FR Robinson's Antipolo, Antipolo City
10:00 A.M – 10:00 P.M

FR Ayala Malls Glorietta 2, Makati City
10:00 A.M – 09:00 PM (Sun-Thu)
10:00 A.M – 10:00 PM (Fri-Sat)

FR SM Sucat, Paranaque
10:00 AM – 09:00 PM (Mon-Thu)
10:00 AM – 10:00 PM (Fri-Sun)

FR Taytay, Ortigas Ext.
09:00 AM – 08:00 PM

FR SM Seaside City, Cebu
10:00 AM – 09:00 PM (Sun-Thu)
10:00 AM – 10:00 PM (Fri-Sun)

FR Ayala Malls UP Town Center ,Katipunan, Quezon City
10:00 AM – 09:00 PM (Mon-Thu)
10:00 AM – 09:30 PM (Fri-Sun)

FR Southwoods Malls, Biñan, Laguna
10:00 AM – 09:00 PM

FR Landmark Trinoma Quezon City

09:30 A.M – 07:30 P.M (Mon-Thu)
10:00 A.M – 08:00 P.M (Weekends)

FR Landmark Festival Supermall Alabang
10:00 A.M – 09:00 P.M (Sun-Thu)
10:00 A.M – 08:30 P.M (Fri-Sat)

FR Landmark Makati Supermall, Makati city
10:00 A.M – 09:00 P.M (Mon-Thu)
10:00 A.M – 09:30 P.M (Fri-Sun)

FR Landmark Nuvali, Nuvali
10:00 A.M – 08:30 (Mon-Thu)
10:00 A.M – 09:00 (Fri-Sun)

What are the payment options in your stores?

Our products can be paid in cash or via credit cards.

Do you customize furniture?

No.

Do you repair furniture?

We do minor retouch for specific damages with our furniture. It could be inside the store before delivery or at the house of our customer upon request to the branch where they purchased the product from. Materials is  to the account of the customer. No service charge will be collected.

Do you deliver abroad?

No, our distribution is exclusive to local customer only.

VIP Terms & Condition

How can I get the most value from shopping at Furniture Republic? 

Sprucing up your home or office with Furniture Republic has now gotten even more rewarding!  The FR VIP Card rewards you with points that you can earn and redeem with each purchase.  VIP Members may also avail of bonus points and gain access to exclusive discounts at San-Yang Home, Furniture Republic, and FR Coffee!

Here are some important Terms and Conditions to know: 

I. Member Qualification & Application

A. Membership Requirements
 

1.​Customers / Corporate Accounts

• Scan QR Code at any Furniture Republic store and fill up the Client Info Form

• Indicate consent to Terms & Conditions & to receive notifications on promotions

• Present a copy of any valid ID

• Complete payment of membership fee
 

2.Design Professionals

•  Present PRC or any valid ID or perspective / design / current project drawings with title block

• Fill up Designer Database Form

• Agree to Terms & Conditions
 

B. Application Procedure​​

• Applications and membership fee payments shall be done at the cash counter of any Furniture Republic store / showroom.

• Customer / Designer shall receive his / her VIP Card immediately upon completion of application requirements and payment of the Membership Fee. 

• San-Yang Intertrade Corp. has the absolute discretion to accept / reject any application for membership.
 

II. VIP Card Use and Restrictions

​A. Members may user their VIP card for the following transactions:

• Earn and redeem points with every purchase at any Furniture Republic or San-Yang Home showroom.

•Earn and redeem bonus points, as applicable to specific promotions or marketing activities.

•Avail of exclusive member discounts.  Member discounts may not be applied in conjunction with other discounts / promotions unless specified by mechanics.

•Employees of San-Yang Intertrade Corp. may earn and use points for their personal VIP Cards, only by merit of their own purchases.
 

B. Members may present their VIP Card at any FR Coffee branch to avail of the following perks:

• 10% off on food & beverage items

• Designers with FR VIP Cards may reserve a table for Client meetings
 

C. The VIP card may not be used in the following instances:

•As a bank card / credit card / cash card

•On promotions, purchases or activities that are specified by Furniture Republic / San-Yang Home as exclusions for discounts and/or earning points.
 

D. Validity of the FR VIP Card:

•The VIP Card does not have an expiry date. 

•The VIP Card is valid only in the Philippines.

•The VIP Cards may be used in transactions made in Furniture Republic and San-Yang Home.  The VIP Card is valid only in stand-alone stores / showrooms of Furniture Republic and San-Yang Home. 

•The VIP Card is not valid in retail stores where Furniture Republic and San-Yang Furniture are available as concessionaires.

•The VIP Card is not valid on website purchases.  VIP Cards may not be purchased online.  Purchases made on the website are not eligible to earn points.
 

III. Earning and Redeeming Points
 

•FR VIP Card holders earn one (1) point with every P400 purchase at Furniture Republic and San-Yang Home showrooms. 

•Each point is equivalent to PhP 1.00 and may be redeemed on their next purchase.  No minimum number of points is required to redeem. 

•Bonus points may be credited to a Member’s VIP Card as indicated by a promotion, or as part of the Customer VIP Program:

1. 150 Bonus Points upon sign-up

2. 150 Bonus Points when Member purchases on his / her birthday.  Points may be redeemed on the next purchase, after two (2) business days. 

3. Other instances as indicated in promo mechanics 

•Bonus points may be redeemed with all POS transactions, including purchase of items & delivery fees or food & drinks (FR Coffee). 

•VIP Card Points may be combined with other tender (cash / credit card) when used as payment.

•VIP Card Points may only be awarded on the same day of purchase. No card, no points. 

•The VIP Card is required in order to redeem points. 

•San-Yang Intertrade Corp.  reserves the right to make adjustments on earned or awarded VIP Card Points as it sees fit, including deduction of points arising from disputed transactions or from returned goods / refunds.

•VIP Card points reflected in Member’s records shall be deemed final and correct. 

•VIP Card points that have been redeemed may no longer be restored or returned. 

•VIP Card points are non-transferable and may not be sold / converted / exchanged for cash.

•Redeemed points and privileges are subject to the return and exchange policy of San-Yang Home and Furniture Republic.

•Points that were used to purchase an item that has been refunded shall be credited back to Member’s account.

•VIP Card Points are valid for five (5) years.  Expired points shall be forfeited in favor of San-Yang Intertrade Corp. and may no longer be redeemed or replaced beyond its expiry. 
 

IV. Lost, Damages or Stolen VIP Cards
 

•In case of lost / damaged stolen VIP Cards, the Member may get in touch with Customer Care via email at customercare@sanyang.com.ph or Viber 0928 550-1860.

•Upon receipt of the report, San-Yang Intertrade Corp. will block the lost / stolen / damaged VIP Card.  San-Yang Intertrade Corp. shall not be liable for any points redeemed prior to its receipt of the report.  

•Member must purchase a new VIP Card.

•Accumulated but unredeemed / valid points in the lost / damaged / stolen VIP Card shall be carried over to the new card.

•Defective cards or cards that are damaged from shall be replaced by San-Yang Intertrade Corp.
 

V. Indemnity
Member agrees to indemnify and hold San-Yang Intertrade Corp., its affiliates, directors, officers, shareholders and agents, free and harmless from and against any claims, demand, loss, suits or proceedings, damages, costs and expenses including attorneys’ fees arising from or related to the use of the VIP Card.
 

VI. Force Majeure
San-Yang Intertrade Corp. shall not be liable for any breach of the Terms when hindered or prevented from carrying out its obligations by any cause outside our reasonable control, including by lightning, fire, flood, epidemic/pandemic, extremely severe weather, strike, lock-out, labor dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, prolonged power outages, breakdown in computers and communication facilities, computer-related errors, typhoons floods, public disturbances and calamities or other similar cases compliance with any law or mandate from the government, accident or by any damage caused by of such events.
 

VII. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
 

VIII. Revision to the Terms and Conditions

San-Yang Intertrade Corp. reserves the right, at all times, without notice, and at its sole discretion:

A. To make any changes whatsoever to these Terms, including any guidelines in relation to the VIP Program and Card;

B. To withdraw, cancel, withhold, substitute, deny access to or use of, or in any way change any of the awards or privileges previously advertised or offered; and

C. To terminate or materially alter its VIP Program which may result in the revocation of the membership of a member and/or the right of a member to use VIP Card or to utilize any awards or privileges.

D. Any question or dispute relating to its VIP Program and Card will be subject to the final decision of San-Yang Intertrade Corp.

These Terms and Conditions shall govern the issuance, use, cancellation and renewal of the Furniture Republic VIP Card.

By using the FR VIP Card, it shall be understood that the Member has read, understood, and agrees, without limitation or qualification to be bound by these Terms.